Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
What should my gymnast wear?
Gymnasts should wear something that is comfortable for exercising, i.e. a leotard, a tee shirt, leggings or shorts.
Athletes should NOT wear anything too loose, baggy or with a hood, as they will be doing skills that require them to go upside down.
Please remove any jewelry, or anything that could get caught or scratch our equipment.
Bare feet is required to avoid slipping on the equipment. Long hair must be tied back and out of their face.
Long hair must be tied back and out of their face. Leotards are available to try on and purchase at the gym, but not required.
Do we need to wear specialised clothing or bring specialised equipment?
PE kits, sports wear, leotards, leggings, crop tops, tracksuit bottoms are all ideal. Hair tied up, no jewellery.
No equipment is required, although this may differ for squad members.
What do I bring with me?
Please send your gymnast with a refillable water bottle. If they forget, we do have cups available.
What ages is this club suitable for?
We have classes for every age group, including adults.
Are beginners welcome?
This club is intended to be suitable for beginners of any age.
What sessions do you offer?
We have a comprehensive timetable with classes to suit a range of ages and abilities. Please Contact us to find out more.
Do you offer boys’ gymnastics?
Our recreational classes give both boys and girls a great grounding in all Gymnastic-related skills.
We do not currently have mens’ specialist equipment such as parallel bars, rings, high bar, or pommel horse.
How to you separate the classes?
Each class is segregated by age and then further separated by friendship groups and our coaches’ views on differentiation of ability after that if applicable.
Are there any additional costs apart from the membership fee and monthly fee?
Yes, you have to buy British Gymnastics insurance, currently £22 for the year, non refundable. This is vital insurance for any gymnast across the country who partakes in Gymnastics.
We do operate badge and competition schemes that have charges, but these are optional events.
How and why do I need to become a member of British Gymnastics (BG)?
All gymnasts must be members of British Gymnastics, which offers full personal accident insurance coverage. This is crucial as gymnastics involves using equipment and performing individual acrobatic skills, making it susceptible to injuries. BG membership lasts for 12 months, from September to August. It doesn’t matter when you join during this period; you are obligated to subscribe to British Gymnastics.
Please note that after registering with Twisters Gymnastics Club and participating in your first session, joining British Gymnastics is necessary. There is a comprehensive step-by-step guide available on the website’s menu – please read this guide before logging into the British Gymnastics website at http://www.british-gymnastics.org and following the provided instructions.
You will need to directly pay British Gymnastics (BG) through their website during the registration process.
Once you have registered with British Gymnastics, Twisters will receive confirmation of your active membership status. As a result, you will be allowed to continue training at our venue.
Failure to comply with this membership will result in your child not being able to participate in activities for legal purposes.
Why can’t Twisters register me with British Gymnastics?
Due to GDPR rules and regulations, Twisters Gymnastics Club is prohibited by law to pass your details onto a third party such as British Gymnastics, which is why we ask you to individually log onto their website and register.
We would like to thank you in advance for doing this and we appreciate it’s another process, but nevertheless a very important one to ensure all the correct insurances are in place.
What is the membership fee and why do you have one?
The annual membership fee is £38 per gymnast. It is non-refundable.
Funds go towards the purchasing and maintenance of the equipment, maintenance of the building and coaching qualifications.
Can parents view?
Yes, parents have the opportunity to watch their children at the gym through our live viewing area located in the cafe next door.
A live stream is shown on a TV, and we offer parent ‘watching weeks’ during each term for gymnasts attending classes of one hour duration.
Parents can also watch our yearly in-house competition for those enrolled in classes of two hour duration.
We kindly ask that parents refrain from sitting in the gym reception, as this is not a viewing area.
It’s my child’s first session, can I watch them settle in to the class?
Viewing of classes is done from our cafe via the TV screen. If a child needs settling in, our coaches can generally work wonders and manage the settling in without parents.
However, we appreciate some children want the reassurance of their parents near-by and we can accommodate 15mins of watching from the hallway for the first / second classes only.
Why can’t parents watch from the hallway / foyer ?
It is too small of a space. It would be a safeguarding issue and it would be too busy to have anyone other than gymnasts in the hallway.
We are making the most of the size of the gym to accommodate gymnasts and not a viewing area. We have overcome this by showing the classes from the cafe.
What is the best way to contact you?
We are all active coaches, so the best way is email.
Do you have a phone number?
Yes, but it is intended for messages to be left and for emergency use only. The number is 07307 535467
How can I speak to a coach ?
The best bet is to ask to speak to a coach at the start or end of a class if the matter is of importance / urgency.
All other lighter aspects of communication should be done by email.
Can I join any time through the year?
Yes, provided there is space, you can start any point in the year
Is there a trial period?
No. You can have a one off taster to see if the club is for you and if it is you just join up.
Why do I pay for all 12 months?
The classes are split in to 12 equal monthly payments.
Is there a discount for multiple family members?
No, I’m afraid there is no sibling or family discount.
Can I bring a friend?
Anyone who wants to try a class, must email to get a taster booked in advance.
What is the termination policy?
We ask for one months’ paid notice. This gives us time to adjust staffing, pay staff accordingly and adjust waiting lists for new gymnasts.
How do I cancel my child’s place if they no longer wish to attend?
In order to withdraw your child from our program, we kindly request written confirmation. To provide this confirmation, please contact us via email (admin@twistersgymnasticsclub.com) with at least one month’s notice. Please note that during this month, one full month’s pay will be required.
What happens if my child is unable to attend their session & do I need to inform you?
No, but if time allows, an email to advise would be appreciated.
Refund – Holiday Camps: If I can no longer attend, how do I cancel my place?
While it is regrettable to inform you that our holiday camps are non-refundable, we are able to provide credit in certain situations, such as for illness or injuries.
Any decisions regarding refunds will be made at our discretion, and we retain the right to decline refunds for bookings.
Please contact us via email (admin@twistersgymnasticsclub.com) for more information or assistance.
Can I change session and / or the day I attend once I have joined?
If you need to modify your child’s session, please reach out to us via email (admin@twistersgymnasticsclub.com) in order to inquire about availability.
What are your contingency plans if there was a reason the gym was closed for ?
On the rare occasion such as inclement weather, or power cuts etc, we would email affected people, put messages out across all our socials and hopefully even have staff at the gym to meet and explain any issues to people in person.
Such unpredictable occurrences would be non-refundable
What events do you run throughout the year?
Depending on what class you are attached to, it will follow its’ own performance pathway.
Watching weeks and competitions are scheduled across the year.
Do you offer birthday parties, or private hire, or private lessons?
We do. Please, email us at admin@twistersgymnasticsclub.com to make an enquiry.
Do you have lost property?
Yes, we store any left over belongings in the hallway and we dispose of these items every term.
More valuable things such as jewellery will be set aside, provided it has been noticed and picked up by staff.
All personal possessions are left / brought to the gym at owners’ own risk.
Do you have a safeguarding team?
Yes, we have 2 designated safe guarding leads. Izzy Reuter and Karen Dear. Additionally, any staff member with a formal qualification has gone through safeguarding training.
Staff all hold BG membership themselves and many are DBS certified when a DBS is required.
What is your code of conduct / rules?
We have a handbook we email out to joining families.
We also have a participation waiver we ask participants to read and agree to on our LoveAdmin form, which can also be given on paper to PAYG visitors.
Are there any opportunities for coaching work or volunteer work at your club?
Yes, please email michelle@twistersgymnasticsclub.com to make enquiries about job vacancies.
What if I have any queries or concerns that are not on this FAQ page?
Please contact us, on 07307 535467 or at admin@twistersgymnasticsclub.com, where we will deal with any questions or concerns or, if necessary, put you in touch with the appropriate person to help you.